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HELPDESK

FAQ

Looking for the quick answer? Check our FAQ

  • What are the available cryptocurrencies and currencies at Crypto Voucher?

    You can buy more than 8 cryptocurrencies at Crypto Voucher: Bitcoin, Ethereum, Litecoin , Ethereum Classic, Ripple (XRP) , 0x (ZRX) ,Dash and more to come.

  • How long it takes Crypto Voucher to send the chosen cryptocurrency to my wallet?

    We send the crypto instantly after you provide a valid voucher code and a crypto wallet address. After broadcasting the transaction to the network and in 99.5% of the cases, you will receive the funds in less than 10 minutes.

  • What payment methods are available?

    We provide different payment methods that vary from online to offline. You can buy bitcoin with credit card or with bank transfer, you can also exchange your gift card to bitcoin or any other cryptocurrency or you can buy bitcoin with cash through our prepaid voucher that you can buy it near you and redeem it on our platform for a different cryptocurrency.

  • What fees can I expect to pay?

    All the cryptocurrencies prices that are shown on Crypto Voucher are real-time prices that are updated every 15 seconds. The exchange rate is always determined in the real-time of the transaction and it is influenced by 2 factors: a service fee of 4% that we charge, plus crypto fees that we pay to execute the transaction (i.e. network fees).

  • Is Crypto Voucher a bitcoin gift card?

    Crypto Voucher prepaid cards have always a monetary value (fiat), in other words it’s a simple gift card for Crypto Voucher that can be redeemed for several cryptocurrencies like Bitcoin, Ethereum or Dash. For some people it’s a Bitcoin voucher for others it is a Dash voucher. Crypto Voucher’s prepaid cards are simply an easy way to get crypto.

  • I’m experiencing problems with redeeming my voucher

    If you’re facing problems redeeming your voucher, please try to use a different internet browser. If the issue persists, please contact our customer support for a quick assistance.

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